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How it Works

Pediatric Concierge Care is designed to make caring for your child simpler and more personal. Families join through a membership model that allows for easier access, unrushed visits, and care that fits into real family life. From enrollment to ongoing support, everything is built around convenience, communication, and continuity.

1. Join the Practice

Families enroll through a simple membership model. Membership allows us to limit the number of patients we serve, so we can offer more time, easier access, and more personalized care for your child. Once enrolled, you will receive access to our secure members area.

2. Get Set Up

Once enrolled, families gain access to the Members Area, including onboarding materials, contact information, and text message access to request care (in person or via telemedicine when appropriate). After sign up, Chris will reach out to welcome you and schedule an initial visit with your family.

3. Access Care When You Need It

Visits can take place in your home or through telemedicine when appropriate. As a subscriber, scheduling is simple. Send a text anytime to request a callback during business hours, and we will return your call as soon as possible. If available outside of business hours, we will try to reach out outside of hours too. For privacy, please do not include medical details in text messages. You can share your concerns during the call.

 

This approach helps your family avoid long waits at urgent care or the emergency department for non-emergency concerns.

4. Personalized, Relationship-Based Care

Care is provided by a Nurse Practitioner who takes time to listen, answer questions, and focus on your child as an individual. Because we work with a smaller patient panel, visits are not rushed and communication is more direct.

5. Ongoing Support

Members can schedule visits, access information, and manage their membership through the members area. Our goal is to provide consistent, reliable care that fits into busy family life.

What Concierge Care Is (and Isn’t)
Pediatric Concierge Care does not replace emergency services. For life-threatening emergencies, families should always call 911 or go to the nearest emergency department. Concierge care is designed to improve access, convenience, and continuity for everyday pediatric needs.

Pediatric Concierge Care

Hours, Access & Availability Policies

Standard Hours

Monday–Friday
8:00 AM – 5:00 PM

After-Hours Access

Weekdays
5:00 PM – 9:00 PM

After-hours access is reserved for urgent concerns only.

Weekends & Holidays

9:00 AM – 5:00 PM

Care during weekends and holidays is limited to urgent needs.

Overnight Coverage

9:00 PM – 8:00 AM

During overnight hours, families should seek emergency care by calling 911 or visiting the nearest emergency department.

In-Home Visits

Same-day in-home visits are not guaranteed and depend on medical urgency and provider availability.

After-hours in-home visits may incur additional fees.

School-Year vs. Summer Scheduling

  • School Year: Priority is given to sick visits

  • Summer Months: Greater flexibility for physicals, camp forms, and travel-related visits

Newborn Concierge Add-On

Designed for families with newborns 0–3 months of age, this optional add-on provides:

  • High-touch access

  • Priority scheduling

  • Additional guidance during the newborn period

Our Commitment

These policies are designed to clearly define access while preserving high-quality, sustainable care for all families enrolled in Pediatric Concierge Care.

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